![]() ![]() If these efforts are unsuccessful, your account may be forwarded to a collection agency. If no further insurance is available, or there has been an insufficient payment, the extended business office will make every effort to work with you to arrange for payment. In many instances, they will try to obtain missed insurance information not given at time of registration. If previously established financial arrangements are not kept, or unpaid balances after insurance are not paid, MercyOne medical centers will send your account to this agency. The hospital utilizes an extended business office that acts on behalf of MercyOne in the event that follow-up is required on your account. Reasonable payment arrangements may be set up if you are unable to pay the balance in full by contacting our MercyOne clinics billing customer service at 51 or 88. Any balance pending with your insurance carrier will not be represented on the billing statement. Statements for MercyOne Physician Services are mailed every 30 days. This statement will reflect expenses that were not covered by the insurance company upon processing the claim. Identify any questions regarding the amounts paid on those particular charges and contact the patient’s insurance company, if needed.Įxpenses related to services provided by MercyOne Physician Services will be billed on a single statement, which will include charges for all members of your family for which the guarantor is responsible for payments.Reconcile the payment amounts to those reflected on your summary statement.Please review the explanation of benefits to: In most cases, the patient will also receive an explanation of benefits from the insurance carrier, detailing what was covered and what portion is the responsibility of the patient. Once MercyOne has received payment from the insurance company, a follow-up statement will be sent to the guarantor. This summary statement will reflect the amount billed to the insurance company. Hospital Billsįor charges incurred while in the hospital, an itemized summary statement will be mailed to the person responsible for payment (i.e., the guarantor) no later than 30 days after the patient received services. Any payment made will be posted to the oldest date of service. When you receive a billing statement for services from MercyOne, please note that the statement may not reflect the entire balance due from all accounts with MercyOne. Some departments at MercyOne issue separate billing statements for physician professional fees, such as radiology and emergency medicine and laboratory services. In some cases, you will receive multiple statements for a single visit because many insurance companies require specific billing information in order to process claims. Hospital billing statements will be mailed to you from CHI Health - MercyOne Des Moines or clinics/physician billing from MercyOne Medical Group.Ĭlinic 88 | Hospital 73 | Iowa Heart 51 | Lab 84įinancial assistance may be available. Hospital Iowa Heart Lab Medical Group (Clinic/Physician) Selecting the wrong payment center below could result in delay of your bill payment, please choose carefully. Learn More.Payment - Select Location Where You Were Seen The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. No Surprises Act– Balance Billing Protections Asistencia Financiera y Política de Cuidados Caritativos - (Financial Assistance Guidelines).For a price estimate please contact our patient access phone 64 or Toll Free 80 ext. Please contact our customer service phone 83 or send an email to to find out if you qualify for finance assistance. We offer financial assistance for those that qualify. The price will be different for complications or different health condition treatments. The price can differ from patient to patient for the same services. Hospital charges vary based on the type of care provided. For you to understand your potential financial liability for hospital services, we are making our hospital charges available. Some MercyOne locations offer prescription refills online. If necessary, the pharmacy will reach out to your provider for questions and renewal. MercyOne North Iowa has the resources to help you answer financial questions pertaining to your health care bill, insurance requirements/coverage and also about our Charity Care policy. Please call your pharmacy to request a prescription refill. Clinic – Pay Bill | Hospital – Pay Bill | Price Estimates | Financial Assistance ![]()
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